UPass FAQ

WHAT IS UPASS?

The Universal Transit Pass (UPass) gives students enrolled at the University of Lethbridge unlimited access to local transit during each term they are registered for classes. It is an environmentally friendly, cost-effective and safe way to navigate Lethbridge.

UPass was implemented in Fall 2018 for all undergraduate students taking one or more courses. If you are enrolled in at least one credit course per term at our Lethbridge Campus, you will be assessed the UPASS Fee.  However, due to COVID-19 restrictions, all U of L Students will have the ability to opt-out of UPASS for the fall semester of 2020.  Normally there is a very strict criterion to be able to qualify for the opt-out, but the university and Lethbridge Transit have made an exception for the fall 2020 semester. Students can opt out by logging in to the Bridge account.  

I’M A GRADUATE STUDENT. CAN I GET UPASS? 

uLethbridge graduate students have had UPass since 2007; it is managed exclusively by the Graduate Student Association. For more information, visit ulgsa.ca/gsaservices

HOW MUCH DOES IT COST?

The UPass fee is assessed each term and the cost is equivalent to a one-month Lethbridge Transit adult pass. Currently, this is $77.00 plus a $5.00 administration fee. The total cost of a four-month term UPass is $82.00. The charge will appear on your account on the Bridge.

* Note: A Lethbridge Transit post-secondary term (four-month) pass is currently priced at $289.00, reducing the cost of a pass by $207.00 each term! 

WHEN WILL MY UPASS START WORKING?  

Fall Semester – August 31, 2020

Spring Session - January 1, 2021 – Opt-out criteria TBD

Summer Session – May 1, 2021

IS THE UPASS VALID IN THE SUMMER?

Yes!  The UPASS is usually available in the summer.  However, this year due to COVID-19, the UPASS was not assessed to students so the UPASS program is not available during summer 2020. 

HOW DO I GET UPASS?

Your student ID card will already have the UPass-enabled technology in the card and will be updated for each term you are registered in classes; this will reactivate your UPass. If you choose not to register in classes during a specific term, you will not be assessed the fee or have a valid UPass on your uLethbridge student ID card. 

New uLethbridge student
If you are a new uLethbridge student, you can complete the form and upload your photo  Or you can contact the IT Solution Centre at 403-329-2490. 

uLethbridge student living in residence
If you are a new uLethbridge student who will be living on campus, Housing Services will communicate with you about how you can get UPASS, as the process is slightly different. You will receive your new UPass card during Move-in Day.

uLethbridge graduate student 
Graduate students with an activated UPass card DO NOT need to get a new card. The graduate UPass and the undergraduate UPass are separate entities. Contact ulgsa.ca/gsaservices for more information. 

I HAVE LOST MY STUDENT ID CARD. WHAT CAN I DO?

If you are a continuing student who has lost their student ID card, please complete this form there will be a $10 replacement fee. 

I AM A STUDENT WHO WILL BE LIVING IN RESIDENCE. HOW DO I GET UPASS?

You will receive your UPass student ID card during Move-in Day. For more information, contact the Housing office at 403-329-2584 or housing@uleth.ca. If you are a new uLethbridge student, you can upload a current photo for your UPass student ID card here. 

WILL MY CURRENT ID CARD WORK FOR UPASS?

No, if your current card does not have this logo on the back , it will not work.  

IS THE UPASS VALID ONLY FOR TRAVEL TO AND FROM THE UNIVERSITY?  

No, UPass is valid anywhere and anytime Lethbridge Transit system operates. Visit their website to learn more, or map your route.

CAN I OPT OUT OF UPASS?  

Normally there is a very strict criteria for being able to qualify for opting out of UPASS. However, this fall 2020 the university and Lethbrige Transit has made an exception due to COVID-19 restrictions and all students will be able to opt out for the fall semester.  To opt-out you just need to login to your Bridge account.

The opt-out deadline for UPass for the fall and spring terms are the same as those for the University of Lethbridge Students’ Union (ULSU) Health & Dental plan. Students registered for summer courses will opt out in May — deadline be determined.

Opt-out deadline for fall 2020  is September 25, 2020.

WHY IS EVERYONE ASSESSED THIS FEE?  

In March 2018 the University of Lethbridge Student Union (ULSU) held a referendum on implementing UPass for undergraduate students on the Lethbridge campus. 

Of the undergraduate students who voted, 65.17% agreed to implement UPass.

WHAT ARE THE BENEFITS OF UPASS?  

  • Parking is not affordable for all students; UPass provides an inexpensive alternative  
  • The bus stop is located in a central campus location; students do not need to walk far to access the buildings and vice versa 
  • It creates another travel option for students who drive, in the event of car trouble or inclement weather  
  • Revenues to the City and increased transit ridership will potentially contribute to improved transit services
  • It’s easier for occasional users to run errands and explore the city  

WHEN AND HOW DO I OPT OUT?

Opt-out periods will run simultaneously to those of the University of Lethbridge Students’ Union (ULSU) Health & Dental plan. 

Fall Deadline: September 25, 2020

Since student circumstances may change from term to term, students who are eligible to opt out of UPass will need to do so each term. 

You can opt out of UPass, if eligible, by logging into the Bridge and completing the opt-out request form during the opt-out period. Stay tuned for more details.

WHAT HAPPENS IF I MISS THE OPT-OUT DEADLINE?

Opt-out deadlines are firm and not open to extension. If you miss the opt out deadline, you will be charged $82.00 for that term. 

WHAT IS THE APPEAL PROCESS?

The appeal process for UPass follow the same timeline as the health and dental opt-out during the fall and spring terms.

Please contact the ULSU for more information: 
403-329-2222, su.manager@uleth.ca

I HAVE A UPASS, AM I STILL ELIGIBLE FOR AN ON-CAMPUS PARKING PASS?

Yes! Your parking pass eligibility is not affected by whether or not you have UPass. 

I AM A CALGARY CAMPUS STUDENT, AM I ELIGIBLE FOR UPASS?

Not at this time; however, if you are Calgary Campus student, connect with your ULSU representative to discuss. The ULSU is committed to exploring this option if there is enough interest on the Calgary Campus. 

WHAT IF I NEED MORE INFORMATION ON OPTING OUT?

Contact the ULSU for further support or information specific to your circumstances. You can reach the ULSU at 403-329-2222, su.manager@uleth.ca or in person at SU180.

HOW DO I PAY FOR UPASS?

The $82.00 fee will be applied to your student account. You can pay in person at the Cash Office (AH144) or view your payment options online at: ulethbridge.ca/financial-services/payment-methods.

HOW WILL I KNOW IF I AM ELIGIBLE FOR UPASS?

You can check your fees to confirm the fee has been charged at ulethbridge.ca/financial-services/students. If you are eligible to opt out, the fee will be credited to your account when complete. 

WILL MY STUDENT LOAN COVER MY UPASS?

Yes, provincial student loans will cover the costs of your tuition and fees. 

IS UPASS TRANSFERABLE?

No, UPass is non-transferable. UPass is embedded in your student photo ID card. You should not share your student ID card as it is linked to significant personal information.

I AM AN INTERNATIONAL STUDENT ON THE LETHBRIDGE CAMPUS, AM I ELIGBILE 
FOR UPASS?

Yes! International students registered in courses required for their degree will be assessed the $82.00/term fee just like other undergraduate students. 

WHERE CAN I GET MORE INFORMATION?

Undergraduate students should contact the ULSU at 403-329-2222, su.manager@uleth.ca, or visit the website ulsu.ca

Graduate students can contact the GSA office at 403-329-2132 or visit the website ulgsa.ca/gsaservices